Responsible Gaming at 7e7bd

At 7e7bd, responsible gaming is not a checkbox — it is a core value embedded in everything we do. We understand that for the vast majority of our players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond, gambling is a source of entertainment and excitement. We want to keep it that way.

Our responsible gaming framework is built around three guiding principles: prevention, intervention, and support. Prevention means giving players the tools they need to stay in control before problems arise. Intervention means actively monitoring patterns of play that suggest a player may be experiencing difficulties, and reaching out proactively. Support means ensuring that any player who needs help can access it quickly, without judgment, at any hour of the day.

7e7bd has invested in a suite of player protection tools that are accessible directly from your account settings. These tools are available to every registered player and can be activated instantly without requiring approval from our team. We also train our customer support staff to recognise early warning signs of problematic gambling behaviour and to respond with empathy, practical guidance, and the appropriate protective measures.

We are committed to never marketing to players who have self-excluded, activated a cooling-off period, or requested a break from the platform. Once a protective measure is in place, our marketing systems are updated immediately to ensure no promotional communications are sent to that player during their chosen break period.

7e7bd operates a strict 18+ age policy with zero tolerance for underage gambling. Participation in any real-money gaming activity on the 7e7bd platform is exclusively reserved for adults aged 18 years and above. This policy applies to all games available on the platform, including cricket betting, live casino, slots, Fortune Horse, Mini Baccarat, and all other titles.

Age Verification Process

All players are required to verify their age as part of the Know Your Customer (KYC) process. During this process, you will be asked to submit a copy of a valid government-issued identity document — such as your National Identity Card (NID), passport, or birth certificate — confirming that you are 18 years of age or older. Accounts that have not completed age verification may have withdrawal functionality restricted until the verification is complete.

Protecting Minors from Accessing the Platform

If you share a device with younger family members, we strongly recommend taking the following steps to prevent accidental or deliberate access to the 7e7bd platform by minors:

• Always log out of your 7e7bd account when you have finished playing, especially on shared or family devices.
• Never save your 7e7bd login credentials in a browser used by children or teenagers.
• Consider using parental control software on shared devices to restrict access to gambling websites.
• Keep your account username and password strictly private and do not share them with anyone, regardless of age.

Problem gambling develops gradually. Most people who experience gambling-related difficulties do not recognise the signs in their early stages — which is why awareness is such a critical part of responsible gaming. The following signs may indicate that gambling is moving from an enjoyable pastime into something more harmful.

One of the most effective tools for maintaining control over your gambling spend is the deposit limit feature. 7e7bd allows every registered player to set a cap on the total amount they are able to deposit into their account within a defined time period. Deposit limits are available at three intervals:

• Daily Deposit Limit: The maximum amount you can deposit within any single 24-hour period, calculated from midnight (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum cumulative amount you can deposit within any rolling 7-day period.
• Monthly Deposit Limit: The maximum cumulative amount you can deposit within any calendar month.

Deposit limits can be set to any amount in Bangladeshi Taka (BDT) that suits your personal budget. There is no minimum limit — even a limit as low as ৳500 per day can be set if that reflects what you are comfortable spending on entertainment. Limits can be applied via your account settings or by contacting support at [email protected].

How Limit Changes Work

To protect players from impulsive decisions, the following rules apply when adjusting deposit limits:

• Decreasing a limit takes effect immediately. If you decide to lower your daily cap from ৳5,000 to ৳2,000, the new lower limit applies from the moment of confirmation.
• Increasing a limit is subject to a mandatory 72-hour cooling-off period before the higher limit takes effect. This delay is intentional — it gives you time to reconsider whether the increase is in your best interest.

Loss Limits & Wager Limits

In addition to deposit limits, 7e7bd also offers loss limit settings, which cap the total amount you are permitted to lose within a given time period, and wager limits, which restrict the maximum stake you can place on any single bet or game round. Contact our support team to configure these additional controls on your account.

Sometimes the most responsible thing a player can do is to step away from the platform entirely for a period of time. 7e7bd offers two distinct break options to suit different needs: a short-term time-out and a longer-term self-exclusion.

Time-Out

A time-out is a temporary break from the 7e7bd platform. During a time-out, your account remains open but you will be unable to log in, deposit, or place bets. Time-out periods are available in the following durations:

• 24 hours
• 7 days
• 30 days
• 90 days

A time-out can be activated instantly from your account settings or by contacting our support team. Once activated, a time-out cannot be lifted early — it will run for its full duration to give you a genuine, uninterrupted break.

Self-Exclusion

Self-exclusion is a more permanent protective measure designed for players who feel they need a sustained break from gambling, or who wish to stop gambling altogether. When you self-exclude from 7e7bd:

• Your account is immediately suspended and access is blocked.
• All marketing communications to your contact details are permanently stopped.
• Any pending bonuses or promotional offers are cancelled.
• Your account balance remains safe and can be withdrawn before the exclusion takes effect, subject to standard verification requirements.

Self-exclusion periods are available for 6 months, 1 year, 3 years, or permanently. To request self-exclusion, contact our team at [email protected] with your registered account details and your preferred exclusion duration. Requests are processed within 24 hours.

Beyond deposit limits and exclusion options, 7e7bd provides a broader set of player protection tools designed to keep you informed and in control of your gaming activity at all times. These tools are available to all registered players and can be configured through your account settings or via the support team.

If you or someone you know is struggling with gambling-related problems, reaching out for help is the most important step you can take. 7e7bd's responsible gaming team is available 24 hours a day, 7 days a week — including Bangladesh public holidays — to provide guidance, activate protective measures, and connect you with appropriate support.

In addition to our internal support team, we encourage players who are experiencing serious gambling-related difficulties to seek help from professional counselling and mental health services available in Bangladesh. Talking to a trained professional — whether a counsellor, psychologist, or trusted healthcare provider — can make a significant difference in the recovery journey.

Helping a Friend or Family Member

If you are concerned about someone else's gambling behaviour rather than your own, you can contact our support team on their behalf. While we cannot discuss or modify another player's account without their consent, we can provide guidance on how to approach the conversation, what resources are available, and what steps can be taken to protect the individual concerned. We handle all such enquiries with sensitivity and complete confidentiality.

Warning Signs to Watch for in Others

• Secretive behaviour around phone usage or financial matters
• Unexplained financial difficulties, debts, or borrowing money
• Mood swings, irritability, or anxiety that seems connected to wins or losses
• Withdrawal from social activities and family commitments
• Frequent references to upcoming sports events or casino games

The conversation about problem gambling can be difficult to start, but it is one of the most caring things you can do for a loved one. Approach the subject calmly, without judgment, and focus on your concern for their wellbeing rather than their specific behaviour. Offering to help them access support tools on 7e7bd or seek professional help can make the conversation more constructive.

Our dedicated responsible gaming team is available around the clock to assist you. Whether you need to activate a protective tool, discuss your gambling habits confidentially, or simply want more information about the options available to you, we are here to help — no judgment, no pressure.

All responsible gaming enquiries are handled by a dedicated team separate from our general customer support staff. These team members receive specialist training in problem gambling awareness and are equipped to provide compassionate, practical guidance. Every conversation is treated with complete confidentiality and will not affect your account status unless you specifically request a protective measure to be applied.

To reach our responsible gaming team, use the contact details below. Please note that email is a plain-text contact channel — do not send sensitive financial information via email.